Organizations display either zombie or agile hero qualities. In zombie organizations, engineers, doctors, nurses, mechanics or managers encounter problems like missing information, missing documentation, unclear assignments, missing materials or even missing colleagues. Yet, not really seeing them as abnormalities, they don't solve them, unrelenting when something is amiss, not pausing to investigate and develop solutions. In contrast, high-velocity learning organizations vanquish foes with fewer people and fewer resources. They don't start with perfect products, services or processes. But, they start by recognizing that imperfection is inevitable, so they constantly look for and find stumbles in execution that impede progress. They aggressively investigate and diagnose those low-level problems and then develop robust "treatments" to prevent recurrence.