Views & News - "How Bob McDonald can (really) fix the VA’s health care system”

The former Procter & Gamble CEO recently confirmed to head the U.S. Department  of Veterans Affairs must go beyond government reforms that Congress recently struck and addresses how the troubled agency measures performance and responds to those measures. Critical is seeking out bad news so problems can be solved rather than measuring and rewarding against “good news” so problems are obscured.   

—Excerpt from an article on

USA Today - "General Motors: How to avoid more failed parts"

In order make good on her promise to Congress, Barra must prevent the kinds of engineering failures that caused the ignition problems in the first place and the organizational failures that propelled the problem to its current tragic magnitude. And that will mean changing the culture at GM. To do this, she has to convert discussions from attempts to “prove up right” to solicitations to find out “how might I be wrong." 

—Excerpt from USA Today column

(VA) Doctor, Heal Thyself

In this blog post Steve considers the origins and possible solutions to the problem of huge delays in care delivery at the Veteran’s Administration Health Service. 

Bloomberg TV Interview

Steven J. Spear talks with Bloomberg's Matt Miller and Lori Rothman about Toyota Motor Corp.'s corporate culture and its handling of a recall of more than 8 million vehicles worldwide for unintended acceleration. 

Bloomberg Radio Interview

Steven J. Spear is interviewed by talks with Bloomberg's Pimm Fox about the outlook for Toyota Motor Corp. following the recall of millions of vehicles because they may suddenly accelerate, causing drivers to lose control.

ReachMD Radio Interview

Conversations on Health Care® is a radio show about the opportunities for reform and innovation in the health care system. In addition to health care headlines, the centerpiece of each show is a feature story and conversation with an innovator in the delivery of care from around the globe.

Boston Globe Op-Ed

An op-ed entitled "A New Design For Healthcare Delivery" was published in the Boston Globe (behind paywall).

NY Times Op-Ed

An Op-Ed entitled "The Health Factory" was published by the New York Times.